Security at Crowdin

Organizational Security

Crowdin Information Security Policy requirements apply to the entire Crowdin organization and are mandatory for all employees and those involved in these business processes. ISMS is built on three pillars: people, processes, and technology. A dedicated Chief Information Security Officer (CISO) is responsible for ensuring the proper protection of information assets and technologies.

Security Training and Awareness

At Crowdin, we have All employees complete ongoing security and awareness training throughout the year. Each new team member completes basic security training within the first month of hire. We conduct regular access audits, password updates and operate on the principle of the least privilege. Role-specific security training is also required.

Hardware Security

Všechny notebooky zaměstnanců mají šifrované pevné disky. Pouze určený správce systému provádí pouze instalaci, konfiguraci nebo změny hardwaru a softwaru. Dodávka a odstranění zařízení do/z objektu datového centra je autorizováno, protokolováno a monitorováno. Pro přístup k vybavení pracovní stanice, službám a aplikacím jsou vyžadovány přístupové údaje specifické pro uživatele (např. pár ID uživatele/heslo atd.).

Physical Security

Crowdin’s office is monitored and protected by an alarm system and equipped with fire alarm systems. Closed-circuit (CCTV) cameras are installed across the office and capture entrances, exits, and other designated areas. Crowdin employees do not have physical access to any of our production facilities, as our whole infrastructure is in the cloud. Secure areas are protected with entry controls, so only authorized personnel is allowed access.

Network Security

Our internal network is restricted, segmented, password-protected, and all network security-related events are logged.

Software Security

Crowdin zaměstnává tým 24/7/365 serverových specialistů, aby udržoval náš software a jeho závislosti aktuální a odstraňoval potenciální zranitelnosti zabezpečení. K prevenci a eliminaci útoků na stránky používáme monitorovací řešení.

Incident Response

Crowdin implementuje protokol pro zpracování bezpečnostních událostí, který zahrnuje eskalační procedury, rychlé zmírnění a post mortem. Všichni zaměstnanci jsou informováni o našich zásadách.

Employee Vetting

Crowdin performs background checks on all new employees, contractors, or other individuals who have access to systems or the network or physical data center facilities in accordance with local laws.

Zabezpečení třetích stran a dodavatelů

Crowdin maintains vendor risk management practices to ensure third parties are scrutinized and maintain expected levels of security controls. View our List of Sub-processors.

Secure, reliable infrastructure

Crowdin uses Amazon Web Services (AWS) data centers for our computing infrastructure. AWS has ISO 27001 certification and has completed multiple SSAE 16 audits. For more information on their security measures, visit AWS Cloud Security page.

In addition to the benefits provided by AWS, our application has additional built-in security features:

• Dvoufázové ověření
• Single Sign-On via SAML 2.0
• REST API Authentication (API Key)
• Role-based permissions
• Backups and versioning
• Crowdin prosazuje standard složitosti hesla

PCI Obligations

When you sign up for a Crowdin’s paid account, we do not store any of your billing information on our servers. All payments made to Crowdin go through our partner, FastSpring. They are compliant with PCI Security Standard. More details about their security setup can be found on Stripe’s Risk Management + Compliance page.

Uptime

Check our past month stats at https://status.crowdin.com/. You can request an SLA agreement as a separate service, for this contact us at onboarding@crowdin.com

Přístup k datům

Přístup k údajům zákazníků je omezen na oprávněné zaměstnance, kteří je potřebují ke své práci. Příkladem toho je náš tým podpory. Zástupci týmu podpory mohou mít přístup pouze k souborům nebo nastavením potřebným k řešení problémů předložených zákazníky.

Kontinuita podnikání a obnova po havárii

We have developed, regularly test and update both a Disaster Recovery Plan and a Business Continuity Plan.

Penetration Testing

Crowdin annually conducts penetration testing by an independent, third-party security audit agency. No customer data is exposed to the agency through pentesting. A summary of penetration test findings is available to enterprise customers upon request.

If you have any questions about security at Crowdin or would like to submit a vulnerability report, please, contact us at support@crowdin.com.

We will work with you to assess the issue and fully address any concerns. Emails about security issues are treated with the highest priority. Safety and security of our service are our top priorities.